Terms & Conditions

Bookings & Deposits

• Bookings are confirmed once details are provided and (if required) a deposit is paid.
• Cancellations with less than 24 hours' notice may forfeit the deposit.

Vehicle Condition

• Prices quoted are for vehicles in average condition. Excessive dirt, staining, sand, pet hair, or biohazard contamination may incur additional charges, confirmed via photos before booking is locked in.
• Customer must disclose any known damage, prior repairs, or mechanical issues (e.g. non-functioning windows, loose trim) before service begins.

Access & Site Requirements

• Customer must provide reasonable access to the vehicle and a suitable work area (space to move around the vehicle, access to power/water if required for the service).
• SJ Detailing is not liable for delays or inability to complete service caused by inadequate access.

Pre-Existing Damage

• SJ Detailing will note any visible pre-existing damage (paint chips, scratches, dents, interior wear) before starting work. Customer agrees this damage is not caused by SJ Detailing.

Liability

• SJ Detailing carries public liability insurance and takes reasonable care with all vehicles.
• SJ Detailing is not liable for pre-existing mechanical faults, aftermarket modifications reacting unexpectedly to products, or damage arising from the customer's failure to disclose known issues.
• Any damage claim must be raised within 24 hours of service completion with photo evidence.

Payment

• Payment is due on completion unless otherwise agreed in writing.
• Accepted methods: bank transfer, card, or cash.

Weather & Rescheduling

• Services may be rescheduled due to severe weather at no charge, with reasonable notice given.

Satisfaction

• If unsatisfied with any part of the service, notify SJ Detailing within 24 hours so it can be addressed.